Privacy Policy

At EZPZ Trading LLC ("we," "us," or "EZPZ Trading"), we take your privacy seriously.This privacy policy explains how we collect, use, and protect your personal information, and outlines your rights regarding this information.

1. Personal Information We Collect

We may collect and use the following personal information:

User Account Data : Name, email address, and password when you create a user account.
Additional Data : Information provided through customer support interactions, feedback, surveys, and questionnaires.
Payment Information : Credit or debit card numbers, billing address, and other payment-related information.
Web Browsing Information : Automatically gathered information such as IP address, browser type, device type, operating system, and navigation through our site.

2. How We Collect Your Personal Information

We collect personal information in the following ways:

Directly from You : Through our website, apps, and communications (e.g., email, text).
Automatically :Cookies and Tracking Technologies: Collect usage and device information to personalize your experience and gather statistical data.
Service Activity :Track actions such as logins, downloads, and page usage to improve our services.

3. Why We Collect Your Personal Information

We collect your personal information for the following purposes:

Service Provision : To provide and improve our services to you.
Order Fulfillment : To process your orders and send confirmations.
Customer Support : To respond to your inquiries and provide assistance.
Marketing and Communications : To send newsletters, promotional offers, and other updates.
Operational Reasons : For training, quality control, and operational efficiency.
Security and Fraud Prevention : To protect against misuse and fraudulent activity.

4. Promotional Communications

We may use your personal information to send you updates about our products and services, including exclusive offers and promotions. You can opt out of these communications at any time by:

Contacting us at support@ezpztrading.com.
Updating your preferences in the account settings page.
Using the “unsubscribe” link in emails or “STOP” number in texts, if applicable.

5. Information Sharing

We may share your personal information with:

Service Providers : Payment processors, data centers, web hosts, and customer service providers.
Compliance and Legal Obligations : External auditors, law enforcement agencies, and regulatory bodies to comply with legal and regulatory obligations.
Business Changes : During a business merger, acquisition, or restructuring. Typically, we anonymize information, but this may not always be possible.

We ensure that our service providers protect your information and use it only to provide services to us and to you.

6. Data Retention

We will retain your personal information as long as necessary to:

Provide our services to you.
Respond to questions, complaints, or claims.
Comply with legal requirements.

When it is no longer necessary to retain your personal information, we will delete or anonymize it.

7. Security

We implement security measures to protect your personal information from unauthorized access and use. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you have any questions about security on our website, contact us at support@ezpztrading.com

8. Your Rights

You have the right to:

Access your personal information.
Correct inaccuracies in your personal information.
Request the deletion of your personal information.

For California residents, additional rights under the California Consumer Privacy Act (CCPA) may apply, including the right to opt-out of the sale of personal information, know about personal information collected, disclosed, or sold, and request deletion of personal information.

To exercise your rights, contact us at support@ezpztrading.com. We may verify your request by asking for information that matches what we have on file. If you designate an authorized agent to act on your behalf, we will require verification of the agent's authority.

9. Cookies and Tracking Technologies

We use cookies to keep track of your preferences, profile information, and gather general usage statistics. You can control the use of cookies through your browser settings.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any site you visit.

11. Discord Bot Privacy Policy

Our Discord bots process user queries and provide data in return. We do not store any queries, and they are deleted immediately after responding.

12. Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our practices. If we make any material changes, we will notify you by email or through a notice on our website before the changes take effect. We encourage you to periodically review this page for the latest information on our privacy practices..

For questions or concerns about our Privacy Policy, contact us at support@ezpztrading.com.